Shipping Policy
MIVO ships automotive parts across Malaysia. Here is how delivery, fees and tracking work.
Last updated: 30 October 202601Delivery coverage
We deliver to addresses in Peninsular Malaysia, Sabah and Sarawak. Some bulky or restricted parts can only be shipped to certain states. If so, checkout will tell you before you pay.
02Shipping fees
Shipping is calculated at checkout from your state and postcode, the courier you choose, and the weight and size of the parts in your order. Bulky items may carry a surcharge.
Some zones offer free shipping above a minimum order value. When it applies, checkout shows the fee as “FREE”.
03Dispatch time
Paid orders are usually packed and handed to the courier within 1–3 working days. Orders placed on weekends or public holidays are processed on the next working day.
04Delivery time
05Tracking your order
Once your order ships, the courier and tracking number appear on the order page. Sign in and go to Track Order to follow it.
06Receiving your parcel
Please check the parcel when it arrives. If the box is visibly damaged or the item is wrong or broken, take photos and submit a claim through View Warranty on the order page within 7 days of delivery. See the Returns & Refunds Policy for details.