Returns & Refunds Policy

01Return window

Return requests must be made within 15 days of the order being delivered. Requests made after this period are handled under the product warranty instead (see section 6).

Orders are confirmed automatically 7 days after delivery. A free return (MIVO books the return parcel) is only available for requests made within those 7 days. From day 8 to day 15 you can still request a return: once MIVO has reviewed and approved it, you pay for and post the item back yourself to the MIVO hub address shown on the request page.

02Who pays for return shipping

Ordering a part that was marked “Not compatible” or “Fitment not verified” for your vehicle, or entering the wrong vehicle details, counts as a change of mind.

03Condition of returned items

• Unused and not installed on a vehicle.
• In the original packaging, with all labels, accessories and hardware included.
• Packed securely. Damage caused by poor packing during the return trip may reduce or void the refund.

04How to request a return

1. Sign in, open the order from My Orders and tap Return / Refund (available once the order has shipped, until 15 days after delivery).
2. Choose the items (one shop at a time), the reason, and add a description and clear photos or video of the item and packaging. You will see the estimated refund before you submit.
3. The seller has 2 days to respond: accept, offer a partial refund (you keep the item), or raise a dispute. If the seller doesn’t respond in time, the request is approved automatically.
4. If a return is approved, send the item back within 7 days and enter the courier and tracking number on the request page. Requests not sent back in time are closed.
5. If you and the seller disagree (an offer you reject, a dispute, or a problem found with the returned item), MIVO reviews the photos and history and makes the final decision.

You can follow every step, and chat with the seller, from My returns & refunds.

05Refunds

Refunds go back to the original payment method once approved (after the returned item is received and checked, or straight away for refunds without a return). Banks usually take 5–10 working days to show it.

If the returned item comes back used, damaged or incomplete, the seller may propose a lower amount; MIVO checks the evidence before any amount is reduced.

06Warranty claims

Each product shows its warranty period on the product page. For a fault that appears after the return window but within the warranty period, submit a warranty claim from the order page. Warranty does not cover wear and tear, incorrect installation, accidents, or use outside the part’s intended application.

07Cancelling an order

• Unpaid orders are cancelled automatically 24 hours after they are placed.
• Card payments are only held (authorised) when you order and are charged when the order ships. If you cancel a card-paid order before it ships, the hold is released in full and nothing is charged — no fees.
• Orders paid by FPX online banking or GrabPay are charged straight away. If cancelled before shipping, the payment processing charge (non-refundable by the payment provider), a cancellation administration fee of 3% of the order total (capped at RM20) and a RM2 service fee are deducted. The exact refund is shown before you confirm.
• Once any part of an order has shipped, it can no longer be cancelled. Use a return request instead.